BASTOB started online monitoring/surveillance of its microfinance program. The program is managed through online based software. The abnormal transactions and information discrepancy are being monitored frequently. On the other hand in order to establish linkage between member and administration, a call center based monitoring system has been also established. A 3 member qualified team has been appointed. They are calling clients over ip phone and taking client feedback about the services provided by BASTOB. The service system has been started from September 12, 2018 after providing necessary training to the staffs.